At DXB CRATE, your satisfaction is important to us. Here's how we handle returns and refunds:

Eligibility for Returns

• You may request a return within 7 days of receiving your order.

• Items must be unused, in original packaging, and in resalable condition.

• Certain items like personal care products, opened electronics, or customized items may not be eligible.

How to Request a Return

1. Email us at info@dxbcrate.com with your order number and reason for return.

2. Our support team will review your request and provide return instructions.

3. Once approved, you are responsible for shipping the item back to our UAE return address (provided upon request).

Refunds

• After we receive and inspect the returned item, a refund will be processed to your original payment method within 7–14 business days.

• Shipping costs are non-refundable unless the item was defective or incorrectly delivered.

Damaged or Incorrect Items

• If you receive a damaged or wrong product, notify us within 48 hours of delivery.

• We’ll arrange a free replacement or refund depending on the situation.